Privacy policy

At SHOENOIR, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or place an order with us.

Information We Collect

When you place an order or contact us, we may collect information such as:

  • Your name
  • Phone number
  • Email address
  • Billing and shipping address
  • Order and purchase details
  • Payment information
  • Any information you provide when contacting our customer support

How We Use Your Information

We may use your information to:

  • Process and deliver your orders
  • Confirm your order and provide updates
  • Process payments and refunds
  • Respond to your questions and requests
  • Improve our products, services, and website
  • Prevent fraud and protect our customers
  • Send promotional or marketing messages when permitted by law

Payment Information

Payments may be processed through secure third-party payment providers. SHOENOIR does not intentionally store your complete card details on its own systems.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, remember your preferences, understand website traffic, and improve our services.

You can manage or disable cookies through your browser settings, although some website features may not work properly without them.

Sharing Your Information

We do not sell or rent your personal information.

We may share necessary information with trusted service providers, such as payment processors, delivery partners, website providers, and other businesses that help us operate our services.

Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, alteration, or disclosure. However, no online transmission or storage system can be guaranteed to be completely secure.

Your Privacy Rights

Depending on your location and applicable law, you may have the right to request access to, correction of, or deletion of your personal information.

To make a privacy-related request, please contact SHOENOIR Customer Support.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact SHOENOIR Customer Support.

Thank you for trusting SHOENOIR.