Shipping policy
At SHOENOIR, we aim to make your shopping experience simple and convenient. Please review our shipping policy before placing your order.
1. Order Processing
Orders are usually processed within 1–3 business days after confirmation.
During sales, promotions, holidays, or periods of high order volume, processing may take slightly longer.
2. Delivery Time
Once your order has been dispatched, estimated delivery times may vary depending on your location and courier service.
- Local/Within Country: 3–7 business days
- Remote Areas: 5–10 business days
Delivery times are estimates and are not guaranteed. Delays may occur due to weather, courier issues, public holidays, or circumstances beyond our control.
3. Shipping Charges
Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.
From time to time, SHOENOIR may offer promotional free shipping on selected orders or during special campaigns.
4. Order Tracking
Once your order has been dispatched, you may receive a tracking number through your provided contact details, where tracking is available.
Please allow some time for tracking information to become active after dispatch.
5. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address and contact number.
SHOENOIR is not responsible for delivery problems caused by incorrect or incomplete information provided by the customer.
6. Delayed or Lost Orders
If your order is delayed, please contact our customer support team so we can assist you.
If a shipment is confirmed as lost by the courier, SHOENOIR will work with the courier to resolve the issue and provide an appropriate solution.
7. Damaged Packages
If your package arrives visibly damaged, please take clear photos/videos of the package and product and contact SHOENOIR Customer Support as soon as possible.
8. Contact Us
For any questions regarding shipping or your order, please contact SHOENOIR Customer Support.
Thank you for shopping with SHOENOIR.