Refund policy

At SHOENOIR, we want you to love every purchase. If your order isn’t quite right, we’re here to help.

Returns

You may request a return within 7 days of receiving your order, provided that:

  • The product is unused and unworn.
  • The product is in its original condition and packaging.
  • All tags, accessories, and packaging are intact.
  • The product is not damaged, washed, altered, or marked.

Exchange

If you receive the wrong size or have a size-related issue, you may request an exchange within 7 days of delivery, subject to product availability.

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact SHOENOIR within 48 hours of delivery with clear photos/videos of the product and packaging. We will review the issue and arrange a suitable replacement or solution.

Refunds

Once your returned item is received and inspected, we will notify you about the approval or rejection of your refund.

Approved refunds will be processed through the original payment method. Depending on your bank or payment provider, the refund may take additional time to appear in your account.

Return Shipping

For returns due to a change of mind, incorrect size selection, or personal preference, return shipping charges may be the customer's responsibility.

If the item is damaged, defective, or incorrectly sent by SHOENOIR, we will cover the applicable return shipping cost.

Non-Returnable Items

Items that are worn, damaged after use, altered, washed, or returned without their original packaging may not be eligible for return or refund.

How to Request a Return

To request a return or exchange, please contact SHOENOIR Customer Support with:

  • Order number
  • Reason for return
  • Clear photos/videos, if applicable

Our team will guide you through the return process.

SHOENOIR reserves the right to reject returns that do not meet the conditions mentioned above.